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Any complaint against any current accredited member of the Institute for Timber Construction South Africa in possession of a current Certificate of Competence) must comply with the requirements for the complaint to be formal as set out below;
1. Complete the ITC-SA Complaints Affidavit
2. Have ITC-SA Complaints Affidavit commissioned at SAPS
3. Prepare supporting documents related to the specific complaint;
a. All relevant parties contact numbers
b. All relevant parties role in terms of complaint
c. Photos
d. Inspection report
e. Witness statements (to be done on ITC-SA Complaints Affidavit)
f. Expert Statements (to be done on ITC-SA Complaints Affidavit)
g. Design Documents
h. Quotes
i. Contract
j. Structural Certificate
4. Submit all documents to ITC-SA
5. Confirm telephonically that the ITC-SA are in receipt of the same
Note:
The ITC-SA will not entertain any complaints that do not comply with the requirements as set out above. Also the ITC-SA has no mandate in dealing with complaints against entities not affiliated to and or accredited members of the ITC-SA. The ITC-SA does not entertain complaints of a Commercial, Civil and or Contractual nature e.g. service delay due to payment issues etc.
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